This 90 minute webinar focuses on strategies for reducing and effectively responding to patron behavioral challenges, including:
Our presenter for this is series is Beth Wahler. Beth is a researcher, consultant, trainer, and scholar who studies library staff and customer/patron needs, trauma-informed librarianship, staff experiences of workplace violence and stress, staff readiness for social services in the library, library-based social work practicum placements, and other types of social work-informed library interventions and collaborations. She works with libraries of all types and sizes, from small or rural libraries to urban libraries, as well as both individual and large statewide or regional library organizations to understand staff experiences and challenges, customer needs, and strategies for supporting libraries in the valuable services they provide. Beth earned her BS in psychology from the University of Evansville, and her MSW and PhD in social work from the University of Kentucky. She is currently affiliated research faculty at UNC Charlotte after leaving her role as Director of the School of Social Work to pursue her consulting business full-time. She has nearly 15 years of experience as a social work educator, researcher, and administrator. In addition, she has 14 years of previous practice experience working primarily with individuals who struggle with poverty-related needs, mental health challenges, substance use disorders, and intimate partner violence.
This session will provide 1.5 CE credits. This session does not count toward Trustee education. This session will be recorded and provided to those who register. It will adhere to the RCLS Code of Conduct.
